A: You can cancel your order for free as long as it hasn't been shipped yet. If the order is already with the courier, you will need to receive it and then initiate a return.
A: For Credit Card payments, the refund is processed back to the same card within 14 business days. For Cash on Delivery, the amount is added to your In-App Wallet within 5 business days for future purchases.
A: You can request a return or exchange within 14 days of receipt, provided the item is in its original condition with all tags attached. (Note: Underwear is excluded for hygiene reasons).
A: Once your order is dispatched, you will receive an email and SMS with a tracking number. You can also monitor your order status directly under the "My Orders" section in your account.
A: Since we are a multi-vendor marketplace, items may be shipped from different sellers’ warehouses. Your items may arrive in separate packages at slightly different times.
A: Absolutely. Alligators Fashion enforces strict standards for all vendors. We regularly monitor product quality to ensure you receive only authentic, high-quality items.
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